What is LYNQ?LYNQ is a new "Connected by Design" e-bike brand powered by Apollo. It blends over 10 years of powertrain innovation with community-oriented features to create a riding experience that connects you to your city and other riders. What mak

<h2 id="general-overview--technology">General Overview &amp; Technology</h2>What is LYNQ? LYNQ is a new &quot;Connected by Design&quot; e-bike brand powered by Apollo. It blends over 10 years of powertrain innovation with community-oriented features to create a riding experience that connects you to your city and other riders.What makes the LYNQ platform different from other e-bikes? Every LYNQ bike is built on a 48V architecture. While many standard e-bikes use 36V systems, our 48V platform ensures higher torque, smoother acceleration, and more consistent range in real-world conditions. Additionally, all models are backed by Apollo&#x2019;s extensive support network, including over 100 certified service partners.Do LYNQ bikes have a throttle? Yes. Every model in the lineup features a hybrid drive system with both a throttle and pedal assist. You can choose to pedal with assistance or rely entirely on the throttle for a sweat-free ride.What is &quot;PedalSense&quot;? PedalSense is our proprietary torque-sensing technology. Unlike basic cadence sensors that just turn the motor on when you spin the pedals, PedalSense measures how hard you are pedaling and tunes the motor output to provide instant, natural-feeling assistance.<h2 id="models--specifications">Models &amp; Specifications</h2>What models are available? We are launching three distinct models to suit different riding styles:<ul><li>LYNQ Loop: A step-through &quot;cruiser&quot; designed for comfort and everyday fun.</li><li>LYNQ Current: A versatile &quot;all-rounder&quot; designed for city commuting and urban navigation.</li><li>LYNQ Relay: A cargo-focused bike built to move families, groceries, and heavy gear.</li></ul>Which model is right for me?<ul><li>Choose the Loop if: You want a relaxed, stable ride for boardwalks or neighborhood paths. It features 20x4-inch fat tires and a comfortable step-through frame.</li><li>Choose the Current if: You need a clean, commuter-ready vehicle for daily city use.</li><li>Choose the Relay if: You need utility. It features an 8-speed drivetrain (compared to 7-speed on other models), a larger 4.8-inch display, and front/rear cargo racks for hauling capability.</li></ul>What is the range and top speed? All three models are rated for a top speed of 20 mph (32 km/h) and offer a best maximum range of approximately 34 miles (55 km) on a single charge.Do the bikes have suspension? Yes. For a smooth ride, all LYNQ models come equipped with front hydraulic suspension.<h2 id="connectivity--the-app">Connectivity &amp; The App</h2>How does the &quot;Connection Program&quot; work? Through the LYNQ app, every mile you ride makes a difference. For every mile tracked, we donate one cent to organizations focused on improving community connection, access, and movement.What features does the app offer? The LYNQ app serves as a single platform for your ride experience, offering:<ul><li>E-bike specific navigation.</li><li>Ride tuning and performance tracking.</li><li>The ability to track your contribution to the Connection Program.</li></ul><h2 id="ordering--reservations">Ordering &amp; Reservations</h2>When can I buy a LYNQ bike?<ul><li>Reservations: Open now (January 5th).</li><li>Pre-Orders: Expected to open in Spring 2026 (March).</li><li>Delivery: Deliveries are currently targeted to begin in May 2026.</li></ul>How does the reservation work? You can place a reservation for $1. This is a no-commitment, fully refundable payment. By reserving, you secure:<ul><li>Priority notification when pre-orders open.</li><li>Access to exclusive launch discounts.</li><li>Note: If you do not convert your reservation to an order within 30 days of pre-orders opening, it will be automatically cancelled and refunded.</li></ul>Why does the website show a $2 price for the reservation? The LYNQ website (lynqbikes.com) is a global platform. The base reservation price is set to $1 USD. If you are viewing the site from Canada or have selected CAD as your currency, the price automatically converts to approximately $2 CAD.Where can I find more updates? You can sign up for email updates on our website to receive the latest news on finalized specs and launch details.

General FAQs

We understand that plans can change. Because the LYNQ Reservation Program is designed to be a "no-commitment" way to show your interest, we have made the cancellation and refund process straightforward. You can choose to cancel your reservation at an

We understand that plans can change. Because the LYNQ Reservation Program is designed to be a &quot;no-commitment&quot; way to show your interest, we have made the cancellation and refund process straightforward.<h2 id="1-voluntary-cancellations">1. Voluntary Cancellations</h2>You can choose to cancel your reservation at any time before the official pre-order window opens.<ul><li>Process: To request a cancellation, please contact our support team at <a href="mailto:support@lynqbikes.com">support@lynqbikes.com</a>.</li><li>Refund: Once processed, your $1 USD (or approximately $2 CAD) reservation payment will be returned to your original payment method.</li></ul><h2 id="2-automatic-cancellations--refunds">2. Automatic Cancellations &amp; Refunds</h2>There are specific scenarios where LYNQ will automatically cancel your reservation and issue a refund:<ul><li>The 30-Day Window: When official pre-orders open (anticipated in Spring 2026), you will have 30 days to complete your pre-order.</li><li>Failure to Pre-Order: If you do not complete the pre-order within that 30-day timeframe, your reservation will be canceled automatically.</li><li>Automatic Refund: In the event of an automatic cancellation, your reservation payment will be refunded to you without any further action required on your part.</li></ul><h2 id="3-program-modification-or-cancellation">3. Program Modification or Cancellation</h2>LYNQ reserves the right to modify, suspend, or cancel the Reservation Program at any time.<ul><li>Company-Led Cancellation: If LYNQ decides to cancel the program or is under no obligation to manufacture the product, your reservation fee will be eligible for a refund.</li></ul><h2 id="4-important-considerations">4. Important Considerations</h2><ul><li>No Sales Contract: It is important to remember that a reservation payment does not constitute a sales agreement or a guarantee of product delivery.</li><li>Currency Fluctuations: Refunds are processed for the amount originally paid; however, small differences may occur due to currency exchange rate changes handled by your bank or payment processor.</li></ul>

FAQs

General FAQs

Can I Cancel My Reservation and Get a Refund?